Omnio's AI answers on WhatsApp, Messenger, Instagram, and web chat with real prices and
real availability — then turns the conversation into a paid order or a booked
appointment, no human required until one's needed.
No keyword rules. No decision trees. It reads what the customer actually means — even when they don't type it the way a script expects.
NOT a CRM you configure.
NOT a chatbot that breaks the moment someone goes off-script.
IS an employee who understands what's actually being asked, and works while you're closed, asleep, or slammed.
Real, unedited AI replies — prices from the catalog, slots from the staff calendar. Demo org with fictional customers.
Not workflow automation with an AI sticker on it.
A lot of "AI-powered" tools are a rule you configured once, running on autopilot. Ask
them what happens when a customer says something you didn't script for.
Omnio doesn't read messages with rules. Messages are read for what they mean — no
keyword list, nothing to configure — which is why it still works when the customer
doesn't type it the way anyone expected.
Keyword-rule bot
3rd time asking still no reply?? really need this by tmrw
1️⃣ Sales2️⃣ Support3️⃣ Talk to a human
No keyword matched — falls back to the menu, ignores the actual question and the frustration in it.
Omnio AI
3rd time asking still no reply?? really need this by tmrw
Sorry for the wait — checking your order now. It's ready and can ship today if I get your address in the next hour. Sending the checkout link now.
Read the urgency and the history in the message, not just the words — flagged high-priority and answered directly.
What is Omnio AI?
Omnio AI isn't a CRM — it's the AI employee that answers customers on
WhatsApp, Messenger, Instagram, Telegram, web, and Facebook/Instagram/TikTok comments,
takes their calls with recordings and transcripts, and works the leads, carts, sales
orders, and appointment scheduling underneath it — with direct, allowlisted access to
that same data, so it can answer questions, build a cart, or book a time slot instead of
just talking about it. It is built and operated by ENAMEX SDN. BHD.
01
A customer messages or clicks
WhatsApp — official API or the number you already own — Messenger, Instagram, web chat, or a landing page ad click: every channel lands in one inbox, tied to one customer record.
02
The AI agent replies with real data
Not a scripted bot — an agent with allowlisted tools: it looks up orders, searches the catalog, checks real appointment availability, and builds a cart, grounded in the org's live database.
03
The conversation becomes revenue
The AI books the slot or builds the cart in the thread — or staff select the customer's messages and click Create Sales Order to draft the whole order from what was said. Human handoff whenever the agent isn't confident.
04
Omnio Brain watches the numbers
Every day, in the background, Brain checks six signal types across the org's sales data and surfaces evidence-grounded findings on the dashboard — before anyone has to go looking.
Real, not a gimmick
Eight AI employees your staff actually talk to
Ava, Deon, Priya, Marcus, Jules, Riley, Nora, and Otto are real, tool-calling AI agents
inside Omnio's AI Workspace — not a scripted chatbot demo. Each looks up your org's own
data and can take real actions: check a balance, draft outreach, book an appointment,
invite a staff member, schedule its own follow-up (one-time or recurring) instead of
dropping a task, or hand work to a colleague when it's outside its own lane.
Ava — Customer Service
Drafts and sends customer replies, watches sentiment across every channel.
The AI Workspace rosterUnedited reply from Riley, the Finance employee
What's inside
Seen, not just described.
Every screen below is a real product capture from a demo business — a skincare studio that sells products and books facials — not a mockup.
Live Chat → Sales Order
Turn what the customer said into an order. One click.
Staff select the customer's own messages and click Create Sales Order. One AI pass drafts the contact details, the shipping address, and the item lines — each matched against the real catalog, with a one-line rationale. Anything it can't match is flagged for a person, never invented.
No retyping names, addresses, or quantities
Items matched to real catalog codes and prices
Works for carts too — and for embedded partner inboxes
AI-drafted order from three chat messages — the vague "Vitamin C serum" is flagged for staff, not guessed
Sales Guru
A coach in the thread, grounded in this customer.
Open Sales Guru beside any conversation and ask in plain language — "how should I close this?", "what did she complain about last time?" — and get advice built from that specific customer's chats, calls, staff notes, and Customer Insight profile. Staff-only; the customer never sees it.
Per-customer, not generic sales tips
Staff notes outrank AI-inferred preferences
Also available as its own page for prep before a call
Sales Guru panel beside a live web-chat conversation
Leads & pipeline
Leads that move — from any channel, into one board.
Every web-chat visitor, WhatsApp enquiry, and ad click becomes a lead automatically, tagged by source and interest. Drag it through the stages, and convert a won lead straight into a sales order without retyping anything. On a phone, the board becomes one card per lead.
Kanban and list views, tag filters, export
Round-robin assignment so nothing sits unclaimed
Convert lead → customer → order in place
Leads board — the top card was created automatically from the web-chat conversation above
Dashboard & Omnio Brain
The whole business on one screen — with the AI pointing at what matters.
Sales, customers, average order value, unpaid balances, active carts, and top products at a glance. Above them, a "Needs attention" strip where Omnio Brain drops its daily findings — a revenue dip, a customer who is half your revenue, discount leakage — each explained against your own numbers, each approve-or-dismiss.
Six daily signal types, evidence attached
Suggest-then-approve — Brain never acts alone
Optional daily or weekly digest by push or email
Dashboard for the demo org after one week of orders
Omnio Brain findings as they appear on a dashboard — plain-English, evidence attached, approve or dismiss
Four more, in brief
AI agents with real CRM tools
Order lookup, item search, cart management, contact updates, appointment availability and booking, human handoff — a fixed, allowlisted tool set, not free-form access to the database. An org can require staff approval before the AI cancels an order, books an appointment, or touches a cart — full authority by default, a human checkpoint the moment you want one.
Connect one or more existing WhatsApp numbers by QR scan — no Meta verification, no new number — alongside the official WhatsApp Business API. Live Chat tracks Meta's 24-hour and 7-day reply windows per thread, so the AI never sends into a closed window; it parks a draft for a person instead.
Voice calling with transcripts
WhatsApp Business Calling and dedicated phone numbers: calls forward to a real phone the business chooses, are recorded, and are transcribed into the same customer thread as the chats. Outbound calls are consent-gated and billed per minute from a prepaid wallet — unanswered calls are never billed. Voice notes are transcribed and answered too.
A rep picks a customer persona — price-sensitive, skeptical, just browsing — roleplays the sale against an AI playing that customer, optionally grounded in a real customer's history, and gets scored on persuading, upselling, proposing, and explaining. The AI coaches the humans, too.
One account, not five tools
Chat, calls, catalog, checkout, and the AI team that runs them all live in the account your staff already log into.
12named AI employees in your team
5channels — WhatsApp, Messenger, Instagram, Telegram, TikTok — one inbox
An org tells Omnio what it is at signup — sells and ships products, runs a service
business, or books appointments and viewings — and the app shows the right modules by
default. A salon can sell retail product and take bookings in the same account; a
property or insurance agent can run a pure appointment pipeline with shipping hidden
entirely.
Staff working hours + time off, with a database-level double-booking guard
Published bookable slots — one by one or generated in bulk
Public booking page, no login required for the customer
Pay-to-book checkout when a slot has a priced product attached
An appointment and its sales order always link back to each other
The AI agent can check real availability and book the slot inside the chat
Staff calendar — the Thursday 2 PM slot the AI offered in the hero chat is this calendar
How it's different
Omnio vs. a chatbot vs. a traditional CRM
Omnio AI compared with a keyword-rule chatbot and a traditional CRM
Capability
Omnio AI
Keyword-rule chatbot
Traditional CRM
Still works when the customer goes off-script
Yes
Falls back to a menu
N/A
Answers customers using live order/stock/availability data
Yes
No
No
Drafts a complete sales order from the customer's own messages
Yes
No
Manual
Phone & WhatsApp calls with recordings and transcripts in the thread
Yes
No
Separate phone system
Books a real appointment inside the chat, not just a link
Yes
No
No
Proactively surfaces sales findings without being asked
Yes
No
No
AI employees follow up on their own and delegate work to each other
Selling via WhatsApp, Messenger, Instagram, web, and ads — one inbox, one customer record, one order pipeline.
Service businesses
Salons, spas, and clinics that sell appointments and product add-ons out of the same account.
Appointment-based agents
Property, insurance, and consulting professionals who book meetings, not shipments.
Platform operators
Running many orgs on one Omnio instance — packages, add-ons, billing, and a built-in affiliate program.
Frequently asked questions
What is Omnio AI?
Omnio AI isn't a CRM. It's an AI employee that replies to customers on WhatsApp, Messenger, Instagram, and web chat, and can look up orders, build a cart, check appointment availability, and book a slot inside the same conversation. It carries a lead to a paid order or confirmed appointment in one account, and it reads what customers mean, with no keyword rules to write.
How is Omnio different from a chatbot with a CRM plugged into it?
A chatbot answers questions. Omnio's agent is given a fixed, allowlisted set of CRM tools — order lookup, item search, cart management, appointment availability and booking, contact updates — and calls them directly against the org's real data, with a mandatory human handoff path when it isn't confident. It never invents a price, a stock level, or an open time slot; every answer is grounded in a live database read.
Can Omnio's AI actually book an appointment, not just talk about one?
Yes. On request, the agent checks a staff member's real working hours and existing bookings, offers only genuinely open times, and books the appointment in the same conversation — free services confirm immediately, and a priced service hands the customer a payment link before the booking is held. The same double-booking guard that protects staff bookings and the public booking page also protects AI bookings — it's enforced at the database layer, not just in application code.
Does Omnio only work for physical-product sellers?
No. An org tells Omnio what kind of business it runs at signup — sells and ships products, runs a service business (salon, spa, clinic), or books appointments and viewings (property, insurance, consulting) — and Omnio shows the right modules by default. A salon can sell retail product and take bookings in the same account; an agent can run a pure appointment pipeline with shipping hidden entirely.
What is Omnio Brain?
Omnio Brain is a proactive AI layer that checks an org's sales data every day across six signal types — revenue velocity, average order value drift, discount leakage, stalling carts, customer concentration risk, and sales-rep performance variance — and surfaces evidence-grounded findings on the dashboard before anyone has to go looking for them. Every finding is suggest-then-approve: Omnio Brain never changes a price, messages a customer, or takes an action on its own.
Is Omnio Brain a black-box AI score?
No. Each finding is explained in plain English against the org's own numbers, not a proprietary score with no reasoning attached. A superuser approves or dismisses it from the dashboard, with an optional daily or weekly digest so a finding never requires checking the dashboard first.
Can AI assistants like Claude connect to Omnio directly?
Yes, on plans with MCP access. Omnio runs a Model Context Protocol (MCP) server, so Claude Desktop, Claude Code, or any MCP client can connect with the same API key used for the REST API and read or act on an org's CRM data as tools — including reading and responding to Omnio Brain findings.
Is there a REST API and documentation?
Yes. Plans with API access get revocable per-account API keys and interactive OpenAPI/Swagger docs generated from the live route set, plus an OAuth 2.0 authorization server (RFC 8414 / 9728-compliant, with dynamic client registration) for third-party integrators that need standards-based auth instead of a static key.
How much does Omnio AI cost?
Every account starts with a 30-day free trial and no credit card is required. Paid plans scale by seats, records, and AI reply credits, with add-ons available for extra capacity or features like Integration Hub and MCP access — see the live pricing page for current numbers.
What payment gateways does Omnio support for checkout?
Org checkout — charging an org's own customers, including pay-to-book appointments — runs on senangPay and Billplz, Malaysia-focused gateways with sandbox test modes. Stripe is used only for an org's own Omnio subscription billing and cannot be selected as a customer-facing checkout gateway.
Who owns the data an org enters into Omnio?
The organization does. Every org's records are isolated at the database level, not just filtered in application code, and data is exportable from the modules that support it whenever an org needs a copy.
Can Omnio AI handle phone calls?
Yes. WhatsApp Business Calling and dedicated phone numbers both forward to a real phone the business configures — customers call normally and the business's own phone rings. Answered calls are recorded and transcribed into the customer's conversation thread. WhatsApp call transcription uses Whisper; phone-call transcription is carrier-native.
Can a business call a customer from Omnio AI?
Yes, from the WhatsApp conversation. WhatsApp requires the customer's one-tap consent before any business can call them — Omnio sends that permission request, then rings the agent's own phone first and connects the customer's WhatsApp when the agent answers. The per-minute rate and wallet balance are shown before dialing.
How much do calls cost in Omnio AI?
WhatsApp calls bill $0.10 per minute from a prepaid voice wallet ($5–$50 top-ups). Unanswered and rejected calls are never billed, and calling pauses automatically below a $2.00 balance so a business can never run up a surprise bill.
What is Customer Insight in Omnio AI?
A persistent, automatically refreshed AI profile of each customer — personality, tone, preferred language, preferences, purchase behaviour, recurring questions and complaints, and verbatim quotes from moments the customer was unhappy — built from every chat and call transcript. It appears on the customer's page and as a popup inside Live Chat.
What is Sales Guru in Omnio AI?
An AI advisor for salespeople. Staff ask free-form questions like "what should I tell her about refunds?" and get advice grounded in that specific customer's actual history — available as a Live Chat side panel during a conversation or as its own standalone page.
Can staff turn a chat into a sales order without retyping it?
Yes. In Live Chat, staff select the customer's own messages and click Create Sales Order or Create Cart. One AI pass drafts the contact details, the shipping address, and the item lines — each matched against the org's real catalog, with a one-line rationale. Anything the AI can't match to a real item is flagged for the staff member to resolve, never invented. Staff review the draft and save; the order is created against the same customer record the conversation already belongs to.
Can I use the WhatsApp number my business already has?
Yes. Besides the official WhatsApp Business API, Omnio can connect an org's existing WhatsApp number by scanning a QR code — no Meta Business verification and no new number. An org can connect more than one number, and messages typed on the phone itself still appear in the same Live Chat thread with the same AI agent behind them.
What is Mona, the AI sales-training employee?
Mona is an internal AI employee for practising sales conversations. A rep picks a customer persona — price-sensitive, skeptical, just browsing — and roleplays a live chat with an AI playing that customer, optionally grounded in a real customer's actual history. Afterwards a separate AI pass scores the transcript on four skills: persuading, upselling, proposing, and explaining. Orgs can edit their own personas and scoring rubrics in Settings.
Who builds Omnio AI?
Omnio AI is built and operated by ENAMEX SDN. BHD.
